1. Introduction & Acceptance
These Terms and Conditions ("Terms") govern your access to and use of richardmundi.com (the "Site") and the purchase of products from RICHARD MUNDI ("we", "us", "our"). By using the Site or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms, you must not use the Site. These Terms do not affect your statutory rights as a consumer under UK or EU law, which take precedence where applicable.
These Terms should be read alongside our Privacy Policy and Cookie Policy, which are incorporated by reference.
2. About RICHARD MUNDI
RICHARD MUNDI is a luxury menswear house producing elevated garments from responsible natural fibres — including TENCEL™, Modal, and Seacell™. Our collection is designed for the modern gentleman who values craftsmanship, longevity, and considered luxury.
For all enquiries: info@richardmundi.com · richardmundi.com
3. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:
- Use the Site in any manner that contravenes applicable local, national, or international law or regulation
- Attempt to gain unauthorised access to any part of the Site, its infrastructure, or any connected systems
- Transmit unsolicited advertising, promotional material, or spam of any kind
- Introduce viruses, trojans, ransomware, or other malicious or technologically harmful material
- Reproduce, copy, scrape, or resell any part of the Site without our prior written consent
- Use automated tools (bots, crawlers, scrapers) to access the Site without our express authorisation
We reserve the right to suspend or terminate access to the Site for any user who breaches these Terms, without notice and at our sole discretion.
4. Account Registration
You may create a member account on the Site. You must provide accurate and complete information and keep it up to date. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree to notify us immediately at info@richardmundi.com if you suspect any unauthorised access to or use of your account. We will not be liable for any loss or damage resulting from your failure to safeguard your credentials.
We reserve the right to suspend or delete accounts that are inactive, used in breach of these Terms, or that we reasonably believe to be fraudulent or harmful to other users or the Site.
5. Products, Descriptions & Pricing
We take care to ensure that all product descriptions, fabric details, care instructions, and images are accurate and presented in good faith. However, slight variations in colour, texture, or weight may occur due to photography conditions and screen calibration — these do not constitute defects.
All prices are displayed in your selected currency. Currency conversions are provided as a guide only using live exchange rates; the final charge will be confirmed at checkout in the currency of the transaction. We are not responsible for fluctuations in exchange rates between browsing and payment.
We reserve the right to correct pricing errors and to withdraw any product from sale at any time. Where a pricing error is discovered after an order is placed, we will contact you to offer a corrected order or a full refund.
6. Orders & Contract Formation
Placing an order on the Site constitutes an offer to purchase the selected product(s) at the stated price. A binding contract between you and RICHARD MUNDI is formed only upon our written confirmation of your order and the despatch of the goods.
We reserve the right to decline or cancel any order at our sole discretion — for example, where a product is out of stock, where a pricing error has occurred, or where we have reason to suspect fraud. You will receive a full refund of any payment made in such circumstances.
Order confirmations are sent to the email address you provide. Please ensure this is accurate — we cannot be held responsible for non-delivery of confirmations to an incorrect address.
7. Payment
All payments are processed securely via Shopify Payments (when live) or another PCI DSS-compliant payment gateway. We accept major credit and debit cards and other payment methods made available at checkout.
We do not store card details. All payment data is handled exclusively by our payment processor and is subject to their security standards.
By submitting an order, you confirm that you are authorised to use the payment method provided and that the details you supply are accurate and complete.
Prices displayed for UK customers are inclusive of VAT at the applicable rate. For EU customers, local VAT may apply depending on your country of delivery and will be calculated at checkout where required.
8. Shipping & Delivery
We ship to all countries within the United Kingdom, European Union, European Economic Area, and Switzerland. Delivery times and costs are displayed at checkout and vary by destination and selected shipping method. Estimated delivery dates are provided in good faith but are not guaranteed.
UK deliveries: Title and risk pass to you upon delivery to the address you specified. Under the Consumer Rights Act 2015, if goods are not delivered within the agreed timeframe, you may treat the contract as at an end and receive a full refund.
EU deliveries: In accordance with the Consumer Rights Directive 2011/83/EU, goods must be delivered within 30 days of purchase unless an alternative date is agreed. Risk passes to you upon physical possession of the goods or upon delivery to your nominated carrier if different from our own.
For shipments within the EU, no customs duties apply. Shipments to non-EU European countries (Norway, Switzerland) may attract local import duties and taxes, which are the responsibility of the recipient.
9. Returns, Cancellations & Refunds
Statutory right to cancel (EU & UK consumers): Under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU, you have the right to cancel your order within 14 days of receiving your goods without giving a reason (the "cooling-off period"). To exercise this right, notify us within the 14-day period by email to info@richardmundi.com. You must return the goods within a further 14 days of giving notice. We will reimburse all payments received, including standard delivery costs, within 14 days of receiving the returned goods.
Extended returns window: In addition to your statutory cooling-off rights, RICHARD MUNDI offers a 30-day returns window from the date of delivery for exchange or refund, provided items are in their original, unworn, unwashed condition with all tags attached and original packaging intact.
Exclusions: The following items cannot be returned unless faulty: items that have been worn, washed, altered, or damaged after delivery; items returned without original tags or packaging; final sale or bespoke items.
Faulty goods: Under the UK Consumer Rights Act 2015, you have a short-term right to reject faulty goods within 30 days for a full refund, and a right to repair or replacement thereafter. Under the EU Sale of Goods Directive 2019/771, you are entitled to a remedy for lack of conformity that becomes apparent within two years of delivery. Additionally, EU consumers may benefit from a right to repair under applicable national law implementing EU repair obligations. Please contact us at info@richardmundi.com with your order number and a description of the fault.
Refunds: Approved refunds will be issued to your original payment method within 14 days of us receiving the returned goods (or within 14 days of cancellation notice if goods have not yet been despatched).
For detailed return instructions, please visit our Returns Policy page.
10. Intellectual Property
All content on the Site — including but not limited to brand name, logo, wordmarks, typography, product photography, garment designs, editorial copy, layout, and code — is the exclusive intellectual property of RICHARD MUNDI and is protected under applicable copyright, trade mark, and design law in the United Kingdom, European Union, and internationally.
You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from any content on the Site without our prior express written consent. Unauthorised use constitutes infringement and may result in legal action.
Nothing in these Terms grants any licence or right to use our intellectual property beyond what is strictly necessary to browse the Site as an ordinary user.
11. Disclaimer of Warranties
The Site and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we make no representations or warranties — express, implied, or statutory — regarding the Site, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or continuous availability.
We do not warrant that the Site will be free from errors, defects, viruses, or interruptions, nor that defects will be corrected.
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; defective products under the Consumer Protection Act 1987; or any other liability that cannot be excluded or limited by applicable law.
12. Limitation of Liability
To the maximum extent permitted by law, RICHARD MUNDI shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Site or purchase of products, including but not limited to loss of profits, loss of data, or loss of goodwill.
Our total aggregate liability in connection with any claim arising under these Terms shall not exceed the greater of (a) the total value of the order giving rise to the claim, or (b) £100 GBP.
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under the Consumer Rights Act 2015, the Consumer Protection Act 1987, or other mandatory UK or EU consumer protection legislation.
13. Third-Party Links & Services
The Site may contain links to third-party websites, including our social media channels (Instagram, TikTok) and payment processors. These links are provided for convenience only. We have no control over the content, privacy practices, or availability of third-party sites and accept no responsibility for them. Accessing third-party sites is at your own risk and subject to their own terms and policies.
14. Force Majeure
We shall not be in breach of these Terms, nor liable for any delay or failure to perform our obligations, where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, pandemic, war, civil unrest, government action, strikes, transport disruption, or supply chain failure. We will notify you as soon as reasonably practicable and endeavour to fulfil our obligations as soon as the circumstances allow.
15. Dispute Resolution
We aim to resolve all disputes promptly, fairly, and without the need for formal proceedings. If you have a complaint, please contact us in the first instance at info@richardmundi.com. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
EU consumers may also refer disputes to the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
UK consumers may use Alternative Dispute Resolution (ADR) schemes where applicable. We will advise you of any ADR body competent to deal with your complaint at the time the dispute arises.
Your personal data in the context of any dispute is processed in accordance with our Privacy Policy and the UK GDPR / EU General Data Protection Regulation (EU) 2016/679.
16. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
This does not affect your rights as a consumer under the mandatory provisions of the law of your country of habitual residence. EU consumers may also bring proceedings in their local courts where permitted under Regulation (EU) No. 1215/2012.
17. Amendments to These Terms
We may amend these Terms at any time. The date of the most recent revision is shown at the top of this page. Continued use of the Site following any amendment constitutes your acceptance of the revised Terms. We will notify registered members of material changes by email where practicable.
18. Contact
For questions, legal notices, or any matter relating to these Terms:
These Terms were last updated 23 May 2026. Governed by the laws of England and Wales.
1. Introduction & Acceptance
These Terms and Conditions ("Terms") govern your access to and use of richardmundi.com (the "Site") and the purchase of products from RICHARD MUNDI ("we", "us", "our"). By using the Site or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms, you must not use the Site. These Terms do not affect any mandatory consumer protection rights you may hold under the laws of the United Arab Emirates or your country of residence.
These Terms should be read alongside our Privacy Policy and Cookie Policy, which are incorporated by reference.
2. About RICHARD MUNDI
RICHARD MUNDI is a luxury menswear house producing elevated garments from responsible natural fibres — including TENCEL™, Modal, and Seacell™. Our collection is designed for the modern gentleman who values craftsmanship, longevity, and considered luxury.
For all enquiries: info@richardmundi.com · richardmundi.com
3. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:
- Use the Site in any manner that contravenes applicable local, national, or international law or regulation
- Attempt to gain unauthorised access to any part of the Site, its infrastructure, or any connected systems
- Transmit unsolicited advertising, promotional material, or spam of any kind
- Introduce viruses, trojans, ransomware, or other malicious or technologically harmful material
- Reproduce, copy, scrape, or resell any part of the Site without our prior written consent
- Use automated tools (bots, crawlers, scrapers) to access the Site without our express authorisation
We reserve the right to suspend or terminate access to the Site for any user who breaches these Terms, without notice and at our sole discretion.
4. Account Registration
You may create a member account on the Site. You must provide accurate and complete information and keep it up to date. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree to notify us immediately at info@richardmundi.com if you suspect any unauthorised access to or use of your account. We will not be liable for any loss or damage resulting from your failure to safeguard your credentials.
We reserve the right to suspend or delete accounts that are inactive, used in breach of these Terms, or that we reasonably believe to be fraudulent or harmful to other users or the Site.
5. Products, Descriptions & Pricing
We take care to ensure that all product descriptions, fabric details, care instructions, and images are accurate and presented in good faith. However, slight variations in colour, texture, or weight may occur due to photography conditions and screen calibration — these do not constitute defects.
All prices are displayed in your selected currency. Currency conversions are provided as a guide only using live exchange rates; the final charge will be confirmed at checkout in the currency of the transaction. We are not responsible for fluctuations in exchange rates between browsing and payment.
We reserve the right to correct pricing errors and to withdraw any product from sale at any time. Where a pricing error is discovered after an order is placed, we will contact you to offer a corrected order or a full refund.
6. Orders & Contract Formation
Placing an order on the Site constitutes an offer to purchase the selected product(s) at the stated price. A binding contract between you and RICHARD MUNDI is formed only upon our written confirmation of your order and the despatch of the goods.
We reserve the right to decline or cancel any order at our sole discretion — for example, where a product is out of stock, where a pricing error has occurred, or where we have reason to suspect fraud. You will receive a full refund of any payment made in such circumstances.
Order confirmations are sent to the email address you provide. Please ensure this is accurate — we cannot be held responsible for non-delivery of confirmations to an incorrect address.
7. Payment
All payments are processed securely via Shopify Payments (when live) or another PCI DSS-compliant payment gateway. We accept major credit and debit cards and other payment methods made available at checkout.
We do not store card details. All payment data is handled exclusively by our payment processor and is subject to their security standards.
By submitting an order, you confirm that you are authorised to use the payment method provided and that the details you supply are accurate and complete.
VAT: Prices displayed for customers in the United Arab Emirates are inclusive of UAE Value Added Tax (VAT) at 5% where applicable, in accordance with UAE Federal Decree-Law No. 8 of 2017. For other GCC countries, local VAT regulations may apply and any additional tax liability is the responsibility of the purchaser.
8. Shipping & Delivery
We ship to the United Arab Emirates, Kingdom of Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. Delivery times and costs are displayed at checkout and vary by destination and selected shipping method. Estimated delivery dates are provided in good faith but are not guaranteed.
Risk of loss and title for items purchased pass to you upon our handing the goods to the carrier. We are not responsible for delays caused by customs clearance, carrier disruption, or events outside our reasonable control.
Customs duties for inter-Gulf shipping: While the GCC Customs Union provides for free movement of goods between member states, certain items may still attract customs duties or inspections when crossing borders between GCC countries. Any applicable import duties, customs fees, or additional taxes levied by your local customs authority are the sole responsibility of the recipient and are not included in the price at checkout.
For full details, please see our Shipping Information.
9. Returns, Cancellations & Refunds
Voluntary cancellation period: While there is no statutory cooling-off period for online purchases under UAE law, RICHARD MUNDI voluntarily offers a 14-day cancellation window from the date of delivery. To cancel, notify us within 14 days by email to info@richardmundi.com. Goods must be returned within a further 14 days of giving notice.
Returns window: Items may be returned within 30 days of delivery for exchange or refund, provided they are in their original, unworn, unwashed condition with all tags attached and original packaging intact.
Exclusions: The following items cannot be returned unless faulty: items that have been worn, washed, altered, or damaged after delivery; items returned without original tags or packaging; final sale or bespoke items.
Faulty goods: In accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection, where a product is defective, not as described, or fails to conform with agreed specifications, you are entitled to a replacement, repair, or full refund. Please contact us at info@richardmundi.com with your order number and a description of the fault.
Refunds: Approved refunds will be issued to your original payment method within 14 days of us receiving the returned goods (or within 14 days of cancellation notice if goods have not yet been despatched).
For detailed return instructions, please visit our Returns Policy page.
10. Intellectual Property
All content on the Site — including but not limited to brand name, logo, wordmarks, typography, product photography, garment designs, editorial copy, layout, and code — is the exclusive intellectual property of RICHARD MUNDI and is protected under applicable copyright, trade mark, and design law in the United Kingdom, European Union, and internationally.
You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from any content on the Site without our prior express written consent. Unauthorised use constitutes infringement and may result in legal action.
Nothing in these Terms grants any licence or right to use our intellectual property beyond what is strictly necessary to browse the Site as an ordinary user.
11. Disclaimer of Warranties
The Site and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we make no representations or warranties — express, implied, or statutory — regarding the Site, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or continuous availability.
We do not warrant that the Site will be free from errors, defects, viruses, or interruptions, nor that defects will be corrected.
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by the laws of the United Arab Emirates.
12. Limitation of Liability
To the maximum extent permitted by the laws of the United Arab Emirates, RICHARD MUNDI shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Site or purchase of products, including but not limited to loss of profits, loss of data, or loss of goodwill.
Our total aggregate liability in connection with any claim arising under these Terms shall not exceed the greater of (a) the total value of the order giving rise to the claim, or (b) AED 500.
Consumer protection laws in the UAE, including Federal Law No. 15 of 2020, may grant you additional rights that cannot be excluded by contract. These Terms do not affect those mandatory rights.
13. Third-Party Links & Services
The Site may contain links to third-party websites, including our social media channels (Instagram, TikTok) and payment processors. These links are provided for convenience only. We have no control over the content, privacy practices, or availability of third-party sites and accept no responsibility for them. Accessing third-party sites is at your own risk and subject to their own terms and policies.
14. Force Majeure
We shall not be in breach of these Terms, nor liable for any delay or failure to perform our obligations, where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, pandemic, war, civil unrest, government action, strikes, transport disruption, or supply chain failure. We will notify you as soon as reasonably practicable and endeavour to fulfil our obligations as soon as the circumstances allow.
15. Dispute Resolution
We aim to resolve all disputes promptly, fairly, and without the need for formal proceedings. If you have a complaint, please contact us in the first instance at info@richardmundi.com. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
In the event that a dispute cannot be resolved amicably, either party may refer the matter to the competent courts. Disputes shall be subject to the jurisdiction of the Dubai Courts, or the DIFC Courts where the Dubai International Financial Centre has jurisdiction.
UAE consumers may also refer complaints to the UAE Ministry of Economy's Consumer Protection Department or the relevant local Department of Economic Development in their emirate.
Your personal data in the context of any dispute is processed in accordance with our Privacy Policy and UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
16. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Where the Dubai International Financial Centre (DIFC) has jurisdiction, the laws of the DIFC shall apply.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Dubai Courts, or the DIFC Courts where applicable.
This choice of law and jurisdiction does not deprive you of the protection of mandatory consumer protection provisions of the laws of your country of habitual residence within the GCC.
17. Amendments to These Terms
We may amend these Terms at any time. The date of the most recent revision is shown at the top of this page. Continued use of the Site following any amendment constitutes your acceptance of the revised Terms. We will notify registered members of material changes by email where practicable.
18. Contact
For questions, legal notices, or any matter relating to these Terms:
These Terms were last updated 23 May 2026. Governed by the laws of the United Arab Emirates.
1. Introduction & Acceptance
These Terms and Conditions ("Terms") govern your access to and use of richardmundi.com (the "Site") and the purchase of products from RICHARD MUNDI ("we", "us", "our"). By using the Site or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms, you must not use the Site. These Terms do not affect your statutory rights as a consumer, which vary by jurisdiction and take precedence where applicable under mandatory local law.
These Terms should be read alongside our Privacy Policy and Cookie Policy, which are incorporated by reference.
2. About RICHARD MUNDI
RICHARD MUNDI is a luxury menswear house producing elevated garments from responsible natural fibres — including TENCEL™, Modal, and Seacell™. Our collection is designed for the modern gentleman who values craftsmanship, longevity, and considered luxury.
For all enquiries: info@richardmundi.com · richardmundi.com
3. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:
- Use the Site in any manner that contravenes applicable local, national, or international law or regulation
- Attempt to gain unauthorised access to any part of the Site, its infrastructure, or any connected systems
- Transmit unsolicited advertising, promotional material, or spam of any kind
- Introduce viruses, trojans, ransomware, or other malicious or technologically harmful material
- Reproduce, copy, scrape, or resell any part of the Site without our prior written consent
- Use automated tools (bots, crawlers, scrapers) to access the Site without our express authorisation
We reserve the right to suspend or terminate access to the Site for any user who breaches these Terms, without notice and at our sole discretion.
4. Account Registration
You may create a member account on the Site. You must provide accurate and complete information and keep it up to date. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree to notify us immediately at info@richardmundi.com if you suspect any unauthorised access to or use of your account. We will not be liable for any loss or damage resulting from your failure to safeguard your credentials.
We reserve the right to suspend or delete accounts that are inactive, used in breach of these Terms, or that we reasonably believe to be fraudulent or harmful to other users or the Site.
5. Products, Descriptions & Pricing
We take care to ensure that all product descriptions, fabric details, care instructions, and images are accurate and presented in good faith. However, slight variations in colour, texture, or weight may occur due to photography conditions and screen calibration — these do not constitute defects.
All prices are displayed in your selected currency. Currency conversions are provided as a guide only using live exchange rates; the final charge will be confirmed at checkout in the currency of the transaction. We are not responsible for fluctuations in exchange rates between browsing and payment.
We reserve the right to correct pricing errors and to withdraw any product from sale at any time. Where a pricing error is discovered after an order is placed, we will contact you to offer a corrected order or a full refund.
6. Orders & Contract Formation
Placing an order on the Site constitutes an offer to purchase the selected product(s) at the stated price. A binding contract between you and RICHARD MUNDI is formed only upon our written confirmation of your order and the despatch of the goods.
We reserve the right to decline or cancel any order at our sole discretion — for example, where a product is out of stock, where a pricing error has occurred, or where we have reason to suspect fraud. You will receive a full refund of any payment made in such circumstances.
Order confirmations are sent to the email address you provide. Please ensure this is accurate — we cannot be held responsible for non-delivery of confirmations to an incorrect address.
7. Payment
All payments are processed securely via Shopify Payments (when live) or another PCI DSS-compliant payment gateway. We accept major credit and debit cards and other payment methods made available at checkout.
We do not store card details. All payment data is handled exclusively by our payment processor and is subject to their security standards.
By submitting an order, you confirm that you are authorised to use the payment method provided and that the details you supply are accurate and complete.
Prices are displayed exclusive of any applicable import duties, sales taxes, or goods and services taxes. All such charges are the responsibility of the purchaser and will vary by jurisdiction. Please consult your local customs authority for further information.
8. Shipping & Delivery
We ship internationally to a wide range of countries, including but not limited to the United States, Canada, Australia, New Zealand, Singapore, Hong Kong SAR, Japan, India, South Africa, China, South Korea, and Sri Lanka. Delivery times and costs are displayed at checkout and vary by destination and selected shipping method. Estimated delivery dates are provided in good faith but are not guaranteed.
Risk of loss and title for items purchased pass to you upon our handing the goods to the carrier. We are not responsible for delays caused by customs clearance, carrier disruption, or events outside our reasonable control.
International duties and taxes: Import duties, goods and services tax (GST), sales tax, customs fees, and any other charges applicable in your country are your sole responsibility unless explicitly stated otherwise at checkout. We strongly recommend checking with your local customs authority before placing an order, as these charges can vary significantly by country and product category.
For full details, please see our Shipping Information.
9. Returns, Cancellations & Refunds
Returns window: Items may be returned within 30 days of delivery for exchange or refund, provided they are in their original, unworn, unwashed condition with all tags attached and original packaging intact.
Exclusions: The following items cannot be returned unless faulty: items that have been worn, washed, altered, or damaged after delivery; items returned without original tags or packaging; final sale or bespoke items.
Faulty goods: Where a product is defective or not as described, you are entitled to a full refund, replacement, or repair in accordance with your statutory rights under the applicable consumer protection laws of your jurisdiction. Please contact us at info@richardmundi.com with your order number and a description of the fault.
Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds: Approved refunds will be issued to your original payment method within 14 days of us receiving the returned goods. Return shipping costs for non-faulty items are the responsibility of the customer unless otherwise stated.
For detailed return instructions, please visit our Returns Policy page.
10. Intellectual Property
All content on the Site — including but not limited to brand name, logo, wordmarks, typography, product photography, garment designs, editorial copy, layout, and code — is the exclusive intellectual property of RICHARD MUNDI and is protected under applicable copyright, trade mark, and design law in the United Kingdom, European Union, and internationally.
You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from any content on the Site without our prior express written consent. Unauthorised use constitutes infringement and may result in legal action.
Nothing in these Terms grants any licence or right to use our intellectual property beyond what is strictly necessary to browse the Site as an ordinary user.
11. Disclaimer of Warranties
The Site and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we make no representations or warranties — express, implied, or statutory — regarding the Site, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or continuous availability.
We do not warrant that the Site will be free from errors, defects, viruses, or interruptions, nor that defects will be corrected.
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by applicable law in your jurisdiction.
12. Limitation of Liability
To the maximum extent permitted by law, RICHARD MUNDI shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Site or purchase of products, including but not limited to loss of profits, loss of data, or loss of goodwill.
Our total aggregate liability in connection with any claim arising under these Terms shall not exceed the greater of (a) the total value of the order giving rise to the claim, or (b) £100 GBP (or equivalent in your local currency).
Consumer protection laws in your country of residence may grant you additional rights that cannot be excluded by contract. These Terms do not affect those statutory rights. In particular, the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, and other mandatory local consumer protection statutes take precedence where applicable.
13. Third-Party Links & Services
The Site may contain links to third-party websites, including our social media channels (Instagram, TikTok) and payment processors. These links are provided for convenience only. We have no control over the content, privacy practices, or availability of third-party sites and accept no responsibility for them. Accessing third-party sites is at your own risk and subject to their own terms and policies.
14. Force Majeure
We shall not be in breach of these Terms, nor liable for any delay or failure to perform our obligations, where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, pandemic, war, civil unrest, government action, strikes, transport disruption, or supply chain failure. We will notify you as soon as reasonably practicable and endeavour to fulfil our obligations as soon as the circumstances allow.
15. Dispute Resolution
We aim to resolve all disputes promptly, fairly, and without the need for formal proceedings. If you have a complaint, please contact us in the first instance at info@richardmundi.com. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If a dispute cannot be resolved through direct correspondence, both parties agree to attempt resolution through mediation before commencing any formal legal proceedings. The cost of mediation shall be shared equally unless otherwise agreed.
United States customers: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as set out in our Privacy Policy. You may also contact the California Department of Consumer Affairs Consumer Information Division for assistance.
Australian customers: Nothing in these Terms limits your right to lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your state or territory consumer protection agency.
16. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
This choice of governing law does not deprive you of the protection afforded by the mandatory consumer protection provisions of the laws of your country of habitual residence. Where your local laws provide greater protection than these Terms, those local laws shall prevail to the extent required.
17. Amendments to These Terms
We may amend these Terms at any time. The date of the most recent revision is shown at the top of this page. Continued use of the Site following any amendment constitutes your acceptance of the revised Terms. We will notify registered members of material changes by email where practicable.
18. Contact
For questions, legal notices, or any matter relating to these Terms:
These Terms were last updated 23 May 2026. Governed by the laws of England and Wales.